Reliance Jio Infocomm Ltd. Joins Forces with Plume for Cutting-Edge Smart Home and Small Business Services Nationwide"
"Reliance Jio Infocomm Limited has partnered with Plume, a network services and consumer experience company, to introduce advanced smart home and small business services to its customer base across India. The collaboration is set to leverage Plume's highly scalable cloud platform, extending its state-of-the-art services to around 200 million Indian premises."
"Jio offers both fixed-line and wireless services delivered through locally hosted cloud infrastructure. Their JioFiber and JioAirFiber networks have been developed to provide reliable, high-speed internet and entertainment services."
"This new partnership will see Jio implementing HomePass and WorkPass consumer services, powered by Plume's AI-driven, cloud-based platform. These services will encompass whole-home adaptive WiFi, optimization of connected device and application performance, protection against cyber threats for connected devices, advanced parental controls, WiFi motion sensing, and more. Additionally, Jio's customer support and operations teams will gain access to Plume's Haystack Support and Operations Suite, enabling them to swiftly identify, analyze, and address performance-related issues, pinpoint network faults, and monitor overall customer experience.
As we continue to diversify our range of connected home services, it is imperative for Jio to furnish our customers with the most advanced and secure in-home digital services, ensuring the highest quality end-to-end customer experience. With the support of scalable and cutting-edge platforms from partners like Plume, Jio is poised to further fortify and enrich our connected home service offerings and the overall experience," stated Mathew Oommen, President of Reliance Jio.
"This partnership with Jio signifies a substantial global expansion for Plume's services, aligning with a major telecommunications player in the Asian market. Our capacity to provide a customized and highly adaptable cloud-based solution tailored to the Indian market's requirements will empower Jio to rapidly broaden its service portfolio," remarked Adrian Fitzgerald, Chief Revenue Officer at Plume. "We are excited to assist Jio in delivering distinctive and highly personalized in-home digital experiences to its customer base throughout India, supporting the company's growth journey in the next phase.
