Synopsis: The Reserve Bank of India has proposed strict new guidelines to enhance the safety of digital banking. From mandatory fraud detection tools to consent-based digital services, these rules aim to make online banking more transparent, secure, and user-friendly.
In a major move to safeguard digital banking users, the Reserve Bank of India (RBI) has introduced a draft framework proposing stricter rules for online financial services. These proposed guidelines cover internet banking, mobile apps, and any form of digital banking, with a clear focus on customer consent, transparency, and fraud prevention.
Clear Choices for Users
Under the new draft rules, customers must be offered easy options — they can either opt for a ‘view only’ access or full-fledged transaction services. Banks will no longer be allowed to force users into digital platforms if they simply want services like a debit card or passbook.
Full Transparency and Consent
Before signing up a customer for any digital product, banks must seek clear, informed consent. Customers should know in advance about any fees, transaction alerts, dispute redressal methods, and how to seek help. This is aimed at eliminating hidden charges and unpleasant surprises.
No More Unwanted Product Pushing
RBI has strictly mentioned that banks cannot promote third-party products like insurance or mutual funds through their apps or portals unless they’ve been cleared by the RBI. This will prevent users from being nudged into unrelated purchases.
Stronger Fraud Monitoring
Banks will now be required to install robust fraud detection tools. They must analyze a customer's transaction patterns and flag anything unusual. This measure is especially important in reducing rising cases of online banking scams.
The RBI published these draft norms on Monday and has invited public feedback until August 11, 2025. If finalized, these changes could significantly enhance user trust in digital banking systems.
What It Means for You
- You’ll have better control over the digital services you use.
- No forced subscriptions or unnecessary services.
- Higher security with intelligent fraud detection.
The future of online banking looks more secure, transparent, and user-friendly — provided these rules are implemented with sincerity.
Disclaimer: This article is based on the draft guidelines issued by the Reserve Bank of India and is for informational purposes only. Final rules may differ once official notifications are released.
